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Importance of Trending Telecommunication Techniques in Call Centers
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VoIP infotech provides a variety of telecom services including VoIP dedicated services, VoIP Outsourcing services, VoIP web development services and also Virtual number services to various businesses including call centers.
Call centers usually operate depending upon a wide range of factors like the equipment installed, the technologies used, the software used, etc., to provide flawless customer services. Call center software helps the call centers in making this job of handling calls an easier one. CTI –Computer Telephony Integration Call center software usually rely on CTI or Computer Telephony Integration to get the required data from the database.
CTI has control over the dialing, call routing (routing the calls to specific teams), call reporting (providing a detailed report on the handling methods of calls) and call control (providing options to hold the call or transfer the call or make a conference call).
It also helps the agents in setting their status depending on whether they are available to take calls or they are busy.
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We all have become familiar with Android. It is perhaps the most popular mobile OS. It is based on Linux kernel and is used by millions of users all over the world. It has been developed by Google and is best suited for touchscreen based mobile computing devices like smartphones and tablets. With the advent of Android, the world of mobile computing has witnessed a lot of changes including the ways people communicate over the internet. VOIP Android – the world of endless opportunities The world of telecommunications is undergoing rapid changes. With the advent of VOIP people are able to With Android it is possible to make cheap calls over the internet using VOIP. To make use of VOIP Android one needs to have SIP installed in their mobile devices. SIP is an open protocol which can enable people to do VOIP. Currently a lot of applications are being developed to allow people to become Android SIP client. The benefits of SIP Phone Android based mobile phones are being ins...
The revolution in the virtual world has led to a lot of changes in the telecommunications industry. Along with an explosion in demand all across the globe, the field has also seen technological advancements that have facilitated faster and more efficient communication. The Softswitch or software switch is one such device that connects telephone calls through software that resides on a computer and makes communication cheap and efficient. What is a Softswitch? Softswitch has emerged as a central device in the telecommunications network. Apart from the traditional electronic hardware, most companies are showing their preference for Softswitches that run on hosted servers using VOIP technology. Softswitch possesses all the features and functionality of a traditional switch and some added ones that have made it quite popular with the telecommunications companies. Features of a Softswitch Softswitch is mainly used for call routing and signaling and mana...
Today the world is changing at a rapid pace, and so is the business world. More and more people are becoming aware that with the use of modern technology, the business can be expanded more quickly. One of those technologies is the virtual number. Today we are limited by the number of SIMs that we can carry in our mobile devices, and due to this a lot of problem arises when we have to deal with a company or a person. This is the reason there was the advent of the virtual numbers, and it created for different virtual number providers . What is Virtual Number? We use mobile phones and make calls with the help of our SIMs in it, but the problem is that in today’s cell phones, there is a limit of two or three SIMs. The things are many services require two or more mobile numbers, and in that situation we get stuck. So here comes the virtual number into play. The virtual number is also known as the direct inward dialing (DID), and it is a number that is associated with a tele...
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